Lumera Refund Policy

We Stand Behind Every Lumera Device

If your Lumera isn't working the way it should, we'll make it right. Our 90-day guarantee exists because we're confident in what we make — and we want you to feel just as confident buying it.

Once you ship it back and send us the tracking number, we process your refund immediately. No waiting around.

Your 90-Day Guarantee

You have a full 90 days from the day your order arrives to reach out to us. If you're not satisfied, here's how the process works:

  1. Contact our team within 90 days of delivery
  2. We'll guide you through the return step by step
  3. Ship it back and send us your tracking number
  4. We process your refund, replacement, or store credit immediately — your choice

That's it. No runaround, no waiting weeks to see your money back.

Return Shipping

A $15 SGD return shipping contribution applies. This covers handling at our facility and helps us keep the process fast for everyone.

How Quickly Will You Hear Back?

The moment you share your tracking number with us, your refund is initiated — we don't wait for the device to arrive first.

  • Share your tracking — refund or replacement processed immediately
  • 3–5 business days — for funds to reflect depending on your payment method

If Your Device Has an Issue

If something isn't working right, reach out before assuming you need to return it. Our support team resolves most issues quickly — often without a return needed at all. If a defect is confirmed, we'll ask for a short photo or video so we can take care of it properly.

A Few Things to Keep in Mind

To keep this guarantee fair for everyone, returns need to meet a few simple conditions:

  • Request submitted within 90 days of delivery
  • Device returned complete with original accessories
  • Purchased through an authorized Lumera channel
  • Return approved by our support team before shipping

We're Here for You

Questions? Just reach out — we respond within 1 business day.

📧 support@lumeraa.net 📞 +1 (304) 815-6922

Lumera devices are distributed under Hong Kong SAR commercial terms. Local consumer protection rights are always honoured where applicable.